Somewhere on your site, someone is trying to register for a class, apply for aid, or pull a permit, and they cannot. Not because they do not know how, but because the page does not work with a screen reader or by keyboard. We find those places and tell you how to fix them.
Every engagement produces a structured, professional-grade report with actionable recommendations your team can implement immediately.
Interviews, surveys, and usability testing, including testing with users with disabilities to understand real needs and pain points.
Heuristic analysis, information architecture review, task-flow mapping, and navigation assessment against established usability frameworks.
Automated and manual WCAG 2.1 Level AA compliance testing, screen reader evaluation, keyboard navigation testing, and color contrast analysis.
Findings organized by severity and impact, with clear implementation guidance your development team can act on immediately.
Where applicable, wireframes and prototypes demonstrating recommended design improvements, so you can see the solution, not just read about it.
A 3–6 month follow-up cycle to evaluate your progress, measure improvement, and identify any new issues that have emerged.
This is for you if you are responsible for a public institution's website and nobody on staff owns accessibility. Every engagement is free. We are volunteer-run.
Proactive outreach: UX Impact Network identifies public institutions whose websites and digital platforms may have usability or accessibility gaps. We may conduct a preliminary review of your public-facing site to start the conversation and show you what we can help with.
Inbound requests: Institutions can also request an engagement directly. We review all requests for scope, urgency, and alignment with our focus areas.
Tell us about your institution and the digital challenges you're facing. We'll review your request and follow up within one week.